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|Service Level Agreements Updated for Office 365|
|Tuesday, 18 October 2011|
With the release of Office 365 in June 2011, Microsoft provided a more customer-favorable service level agreement (SLA) and more stringent disaster recovery objectives than previously offered. Office 365 is the online business productivity subscription service that features e-mail, collaboration, and communications services; it replaces the Business Productivity Online Suite Standard. New terms explain Microsoft’s commitments for service availability, ability to recover and prevent data loss in the event of downtime, and financial recompense customers can expect if an outage occurs. Microsoft’s responses to two outages since the release of Office 365, both due to infrastructure below the Office 365 services themselves, have demonstrated the company’s willingness to provide service credits to customers whose downtime has exceeded that specified in the SLA.