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VoIP Services at a Glance (Chart)    
   

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The following is a chart accompanying an article published by Directions on Microsoft, an independent research firm focused exclusively on Microsoft strategy & technology. Each month we make one or more key articles available to non-subscribers.

This chart compares some services that offer Voice over IP (VoIP) features to consumers in North America. User statistics are as reported by the companies except where noted.

Service Name Endpoints Features Price Estimated Users
AOL Instant Messenger (AIM) Client software (Windows, Mac, Linux) Computer-to-computer voice and IM within the same network; testing video chat Free 53 million monthly users (ComScore)
AOL Internet Phone Service Regular phone via cable/DSL adapter, PC client software Incoming and outgoing PSTN, related services $30/month plus $10/month AOL subscription (does not include broadband access) Unknown but probably few—introduced in Apr. 2005
AT&T CallVantage Regular phone via cable/DSL adapter Incoming and outgoing PSTN, related services $20 to $50/month plus per-minute charges for outgoing calls 53,000 at end of 2004
Cablevision Optimum Voice Regular phone via cable modem Incoming and outgoing PSTN, related services $35/month plus broadband access fees; per-minute charges for outgoing international calls 478,000 (Kinetic Strategies)
Google Talk Client software (Windows only; clients for other OSs provided by third parties) PC-to-PC voice and IM; network is based on open standards, allowing other clients to connect Free Unknown, but probably few—launched in Aug. 2005
MSN Messenger Client software (Windows only) PC-to-PC voice, video chat, and IM within the same network; incoming and/or outgoing PSTN likely by end of 2005 Free (although PSTN functionality might cost extra) 23 million monthly users (ComScore)
Packet8 Regular phone or Packet8 video phone via cable/DSL adapter Incoming and outgoing PSTN, video calls, hosted PBX $20 to $50/month, some plans add per-minute charges for outgoing calls 90,000
Primus Lingo Regular phone via hardware adapter (cable or DSL) Incoming and outgoing PSTN, related services $15 to $100/month; some plans add per-minute charges for outgoing calls 70,000
Skype Client software (Windows, Mac, Linux, Pocket PC) Computer-to-computer within same network; instant messaging (IM); outgoing PSTN; incoming PSTN (beta); voice mail Basic service free; incoming PSTN €30/year; voice mail €15/year; per-minute charges for outgoing PSTN 54 million free monthly users, 1.8 million subscribers
Teleo Client software (Windows) PC-to-PC within same network; incoming and outgoing PSTN; integration with IE, Outlook US$3 to $5/month; per-minute charges for outgoing PSTN None—beta ran from Mar. 2005 to June 2005
Time Warner Cable Digital Phone Regular phone via cable modem Incoming and outgoing PSTN, related services $40/month plus broadband access fees; per-minute charges for outgoing international calls 614,000 (Kinetic Strategies)
Vonage Regular phone via cable/DSL adapter, PC client software optional Incoming and outgoing PSTN, related services (e.g., voicemail, caller ID, three-way calling) $15 to $50/month 800,000
Yahoo Messenger Client software (Windows, Mac, Linux, FreeBSD) Computer-to-computer voice and IM within the same network Free 22 million monthly users (ComScore)