By Rob Helm [bio]
Posted: Feb. 6, 2006

The following is an illustration accompanying an article published by Directions on Microsoft, an independent research firm focused exclusively on Microsoft strategy & technology. More samples of our content, as well as a list of upcoming articles and reports are also available.

Customer support and sales to major PC manufacturers have new leaders since the publication of the Oct. 2005 Directions on Microsoft OrgChart. Shown here are changes to customer support, enterprise sales, and field sales at the vice-presidential level and above. Kathleen Hogan now has responsibility for regional support teams, Premier Support, and consumer support, while Lori Moore continues to supervise global support outsourcing and customer service. Scott Di Valerio has taken over OEM sales and marketing from Rodrigo Costa.