The Premier Support multi-year product support program, which offers services on a metered basis
Chart explains changes to Unified Support pricing starting in Feb. 2023
Premier Support is no longer available for most new or renewing customers.
Illustration shows current Microsoft support offerings.
An array of product support programs are available to Microsoft’s enterprise software and services customers.
Premier Support case policies provide priority assistance to enterprise customers
Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft
Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products
Illustration shows various types of Microsoft support and the market segments at which they are targeted
Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments
