Unified Support

The Unified Support multi-year product support program, which offers services priced as a percentage of license spending

Unified Support

The Unified Support multi-year product support program, which offers services priced as a percentage of license spending

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This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist.

Microsoft uses several strategies and tactics to lead customers away from perpetual software licenses and into ever higher priced software and service subscriptions.

Negotiating Microsoft licensing agreements is a complex process that favors Microsoft and requires customers to devote resources and develop detailed analysis before negotiations begin.

Chart shows a typical pricing matrix for Unified Support agreements.

Incentives to move to an enterprise support model with unlimited product support initially appear attractive, but may eventually cost more.

Illustration shows current Microsoft support offerings.

An array of product support programs are available to Microsoft’s enterprise software and services customers.

This Webinar covers the pros and cons of Unified Support, how it compares with previous offerings, and what customers should know before signing up for the program.
Unified Support will provide unlimited Microsoft product support for enterprises, but it may initially cost more for some organizations.

A new enterprise support model will provide unlimited product support, but it may initially cost more for some customers