Unified Support

The Unified Support multi-year product support program, which offers services priced as a percentage of license spending

Executive Focus: Negotiating Microsoft Licensing Agreements

March 2, 2020
Negotiating Microsoft licensing agreements is a complex process that favors Microsoft and requires customers to devote resources and develop detailed analysis before negotiations begin.
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Pricing a Unified Support Plan

January 20, 2020
Chart shows a typical pricing matrix for Unified Support agreements.
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Transitioning to a Unified Support Plan

January 20, 2020
Incentives to move to an enterprise support model with unlimited product support initially appear attractive, but may eventually cost more.
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Microsoft Product Support Offerings

December 14, 2019
An array of product support programs are available to Microsoft’s enterprise software and services customers.
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Unified Support Overview (Mar. 2018)

April 26, 2018
This Webinar covers the pros and cons of Unified Support, how it compares with previous offerings, and what customers should know before signing up for the program.
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Unified Support Changes Product Support Model (Feb. 2018)

January 2, 2018

Unified Support will provide unlimited Microsoft product support for enterprises, but it may initially cost more for some organizations.

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Unified Support Changes Product Support Model

December 11, 2017
A new enterprise support model will provide unlimited product support, but it may initially cost more for some customers
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Executive Focus: Microsoft Licensing Strategies and Tactics

March 2, 2020
Microsoft uses several strategies and tactics to lead customers away from perpetual software licenses and into ever higher priced software and service subscriptions.
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Microsoft Support Offerings for Enterprises

December 14, 2019
Illustration shows current Microsoft support offerings.
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