Dynamics 365 Customer Engagement

Dynamics 365 Customer Engagement

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Illustration shows the various products and services that comprise Microsoft’s Customer Experience Platform.

Illustration shows the various products and services that comprise Microsoft’s Customer Data Platform.

Report explains Microsoft’s Customer Experience and Customer Data Platforms.

Dynamics 365 Wave 2, which begins rollout in Oct. 2021, focuses on usability, productivity, and analytics enhancements.

Gamification, a solution for Dynamics 365 Customer Engagement, was retired effective Sept. 30, 2021, after only six months’ notice with no alternative solution offered.

Dynamics 365 Field Service (for on-premises customers only) will retire on June 30, 2022, requiring a migration to the cloud for those still interested in using the product.

Dynamics 365 Field Service On-Premises will be retired in June 2022.

Illustration shows a screen shot of customer journey analytics in Dynamics 365.

Illustration shows a screen shot of a real-time customer journey in Dynamics 365.