Dynamics 365 Customer Engagement

Dynamics 365 Customer Engagement

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Industry clouds provide data models, application templates, and sample applications for specific vertical industries, all leveraging Microsoft’s existing cloud services.

Chart shows the possible mapping of Dynamics CRM Server on-premises to Dynamics 365 online.

Illustration shows Dynamics 365 CRM-related packaging (formerly Customer Engagement), as of June 2022.

Controlling costs while licensing users in the Dynamics 365 cloud requires understanding the overall deployment strategy, how customizations will be used, and the features needed by each user in each instance.

Illustration shows a screenshot of the Customer Details page in Dynamics 365 Customer Insights, displaying unified customer profiles.

Sidebar provides a basic overview of the challenges of maintaining data quality.

Microsoft has introduced new features to help Dynamics 365 customers improve the quality of their data.

Dynamics 365 Customer Engagement 2022 Wave 1 leverages AI and other apps to provide users with useful, relevant information when they need it.

Illustration shows the various products and services that comprise Microsoft’s Customer Experience Platform.

Illustration shows the various products and services that comprise Microsoft’s Customer Data Platform.