Dynamics 365 Guides and Remote Assist, which provide access to home office data and specialists, have added device licensing to help reduce cost but also reduces auditing capabilities.
Customer Service Insights will require a Customer Service Enterprise subscription after Dec. 2021, when it will no longer be available as an add-on or stand-alone service.
Dynamics 365 Customer Engagement has several renewal deadlines scheduled for Dec. 31, 2020, that require immediate response to avoid forced migration or loss of rights.
Illustration shows Dynamics 365 Customer Engagement packaging as of Oct. 2020.
Dynamics 365 Online 2020 Wave 2 brings packaging changes that may reduce or increase cost, depending on usage.
Dynamics 365 environment managements features have migrated to a new Power Platform admin center, which could simplify efforts and reduce costs when managing multiple Microsoft services.
Illustration shows the primary subscription offerings in the Dynamics 365 Customer Engagement offering.
Customer Engagement packaging is complex, available via à la carte packaging with additional capacity and add-on services.
Dynamics 365 Customer Engagement is introducing new automated licensing enforcement features for Team Member users.
Kit brings together resources to help evaluate the latest changes and planned roadmap for Dynamics 365 features and packaging.