Dynamics 365 Operations

Dynamics 365 Guides and Remote Assist, which provide access to home office data and specialists, have added device licensing to help reduce cost but also reduces auditing capabilities.

A standalone online service that uses a combination of machine learning models and customer defined rules to optimize order fulfillment and inventory allocation processes; licensed on a capacity basis at the tenancy level.

Dynamics 365 Human Resources will merge with Finance & Operations, absorb HR functionality from Finance and other apps, and require relicensing users and updating customizations.

An online service that provides integrated project management and resource management for service projects, project accounting, quote and sales management, and advanced project scheduling features. One of several Dynamics 365 Operations-labeled offerings, it is licensed primarily on a Per User basis.

Dynamics 365 Customer Engagement has several renewal deadlines scheduled for Dec. 31, 2020, that require immediate response to avoid forced migration or loss of rights.

Illustration shows Dynamics 365 Customer Engagement packaging as of Oct. 2020.

Dynamics 365 Online 2020 Wave 2 brings packaging changes that may reduce or increase cost, depending on usage.

Illustration shows the primary subscription offerings in the Dynamics 365 Operations offering.

Dynamics 365 Operations is available via à la carte packaging with additional capacity and add-on services.

An online service that provides core HR management features, like compensation, benefits management, leave/absence tracking, and employee training; One of several Dynamics 365 Operations-labeled offerings, it is licensed primarily on a Per User basis.