Software formerly known as Dynamics CRM that provides customer relationship management (CRM), sales, marketing, and customer service
Controlling costs while licensing users in the Dynamics 365 cloud requires understanding the overall deployment strategy, how customizations will be used, and the features needed by each user in each instance.
Microsoft is extending support for its final on-premises CRM product by three years, providing customers more time to migrate to the cloud.
Planned releases and retirements for Dynamics 365 services and software.
Illustration shows Dynamics 365 Server (on-premises) versions with support status and dates.
Dynamics 365 Server is not receiving the investment or features needed to make it a long-term solution; therefore, customers should plan migrations before end of life in Jan. 2026.
Dynamics 365 Field Service (for on-premises customers only) will retire on June 30, 2022, requiring a migration to the cloud for those still interested in using the product.
