Dynamics 365 Server (Customer Engagement)

Software formerly known as Dynamics CRM that provides customer relationship management (CRM), sales, marketing, and customer service

Dynamics 365

April 22, 2021
Roadmap summary for Dynamics 365 software, which provides customer relationship management (CRM) and enterprise resource planning (ERP) for large organizations.
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Dynamics 365 Server (CRM)

January 14, 2021
Roadmap for the Dynamics 365 Server, an on-premises customer relationship management (CRM) product.
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Dynamics CRM Server

February 1, 2018
Starting in Nov. 2016, CRM Server is renamed Dynamics 365 for Customer Engagement (CRM) Server.
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Dynamics 365 Server and CRM Server Timeline

October 19, 2020
Illustration shows likely releases and retirements of Dynamics 365 Server, for Customer Engagement (CRM), on-premises versions and service packs.
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Dynamics CRM Server Timeline

April 25, 2017
Illustration for likely releases and retirements of Dynamics CRM Server is available at Dynamics 365 for Customer Engagement (CRM) Server.
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Dynamics 365 Server: Falling Behind the Cloud

October 25, 2021
Dynamics 365 Server is not receiving the investment or features needed to make it a long-term solution; therefore, customers should plan migrations before end of life in Jan. 2026.
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Dynamics 365 Roadmap Poster, April 2021

October 8, 2021
Planned releases and retirements for Dynamics 365 services and software
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Dynamics 365 Field Service (On-Premises) Retires

September 6, 2021
Dynamics 365 Field Service (for on-premises customers only) will retire on June 30, 2022, requiring a migration to the cloud for those still interested in using the product.
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Dynamics 365 Roadmap Poster, November 2020

November 16, 2020
Planned releases and retirements for Dynamics 365 services and software
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Dynamics 365 Customer Engagement 2020 Wave 2 Released

October 31, 2020
Customer Engagement receives a smaller set of new features than usual with most focused on user productivity, analytics, and integrations.
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