Opalis Deal Extended to Clients

A change in Opalis licensing terms, announced in Feb. 2011, allows customers to use the IT process automation software with client computers as well as servers. To qualify, customers must have either an Enterprise Client Access License (CAL) Suite or System Center Client Management Suite (CMS) license with active Software Assurance (SA). The licensing change is a short-term accommodation until Microsoft more fully integrates Opalis into its System Center line of management products.

Only for Existing Suite Customers

Opalis software, acquired by Microsoft in Dec. 2009, provides IT process automation (ITPA) that works with other infrastructure management software from BMC, CA, HP, IBM, Microsoft, and others. The acquisition strengthened Microsoft’s System Center Service Manager entry into the help desk arena by enabling ITPA for complex IT processes, such as trouble ticketing or provisioning virtual servers. The net intended results are to reduce costs and increase service delivery speed while lessening reliance on experts when problems arise.