CRM 4.0 Updates Licensing, Pricing

Prices for Dynamics CRM 4.0, the latest version of Microsoft's customer relationship management (CRM) application are largely unchanged for organizations that support more than 75 CRM users. Furthermore, customers of Dynamics CRM 3.0 Professional Edition, the high-end edition of the product's last version, can upgrade to the new CRM 4.0 Enterprise Edition without incurring incremental licensing fees, although maintenance costs will rise. However, Microsoft has eliminated CRM Small Business Edition, a low-cost, single-server CRM edition for customers with fewer than 75 users.

Become a DOM member or log in to read the full report