In Brief: "Ask Maxwell" looks up support questions on the Web

• A new "Ask Maxwell" service answers support questions on Microsoft's Web site (http://support.microsoft.com/askmaxwell). The service is the first result of a partnership begun in May 1999 between Microsoft and Ask Jeeves, a vendor of natural-language Web search services. Ask Maxwell enables users to type a question in English and get a list of related questions and answers.

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