Office 365 Customer Lockbox

Office 365 Customer Lockbox, licensed as part of Office 365 Advanced Compliance as of Apr. 2017, is a set of features in Office 365 that enable customers to individually approve or deny requests for temporary access to their Office 365 data, such as messages in Exchange Online and files stored in OneDrive for Business, by Microsoft personnel during service operations. See Office 365 Advanced Compliance entry for additional details. Customer Lockbox requests time out after 12 hours or at the end of the service request, and all events are recorded for review in the Office 365 Admin Center.

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