Problem resolution support

Problem resolution support, a benefit of having active SA (Software Assurance) coverage for on-premises licenses, provides a limited number of break-fix phone incidents for products in Mainstream support. The number of incidents received depends on how much a customer spends on SA.

The value of this SA benefit is small in relation to overall SA spend and is unlikely to influence an SA purchase decision, but the benefit can sometimes be valuable to organizations that have opted for SA for other reasons.

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