Problem resolution support

Problem resolution support, a benefit of having active SA (Software Assurance) coverage for on-premises licenses, provides a limited number of break-fix phone incidents for products in Mainstream support. As announced in Sept. 2019, the Product resolution support benefit is in the process of being phased out.

Original Program. The number of support incidents received depends on how much a customer spends on SA. Incidents earned but not used prior to the end of the SA term are forfeited.

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