Dynamics 365 Server (CRM)

Dynamics 365 Server, also called Dynamics 365 Customer Engagement, is Microsoft's on-premises customer relationship management (CRM) product for management of sales, customer service, and field service activities. Previously called Dynamics CRM, it was renamed Customer Engagement in June 2017.

The product provides the following on-premises components:

Sales provides lead and opportunity management; product, price list, and order management; and group sales management.

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