Customer Engagement On-Premises Version 9 Released

  • Dynamics 365 Customer Engagement version 9.0.2 is generally available on-premises.
  • Platform changes and feature retirements impact customizations and add-ons, which must be either rewritten or replaced.
  • A new user interface supports cross-platform applications but requires user retraining and some customization changes.
  • Servicing changes reduce the life cycle to seven years and require updating multiple layers.

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