Dynamics 365 Customer Engagement 2020 Wave 1 Arrives

  • The Dynamics 365 Customer Engagement 2020 Wave 1 includes user productivity, analytic, and integration features.
  • Direct data sharing with Finance & Operations will help customers using both services.
  • Microsoft adds an extra 30 days to accept updates, to lessen the workload for those affected by COVID-19.
  • Feature retirements appear similar to an on-premises software product, but they force a faster pace of change.

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