Forms Pro Rebranded Dynamics 365 Customer Voice

Microsoft Forms Pro has been rebranded as Dynamics 365 Customer Voice in order to separate it from Microsoft 365 Forms, a basic survey offering. Customer Voice is a customer feedback management system designed to capture and analyze consumer reviews, suggestions, and opinions about an organization’s products and services. It provides real-time feedback using specialized customer surveys with prebuilt templates and metrics for gathering and analyzing customer input and built-in machine learning features like sentiment analysis.

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