Dynamics 365 Customer Engagement 2020 Wave 2 Released

  • The Dynamics 365 Customer Engagement 2020 Wave 2 focuses on user productivity, new analytics, and further integration with Power Automate and other applications.
  • The pace of feature updates has slowed in 2020 with several release dates postponed to 2021, possibly due to the impact of COVID-19.
  • Project Service Automation moves and is rebranded as Project Operations with changes to packaging and price.
  • The next on-premises release has again been delayed, now to Apr. 2021.

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