Customer Engagement 2021 Wave 1, Productivity and Analytics

  • Customer Engagement 2021 Wave 1 continues to focus on productivity and embedded analytics to help users be more efficient.
  • Future integration will help Teams users share and collaborate with Dynamics 365 users but may require more licenses.
  • The Release Plan is losing its value by not providing consistent guidance on feature release dates, which affect the ability to plan rollouts.
  • The next on-premises version may be cancelled (after two and a half years of delays), leaving legacy customers with few options.

Become a DOM member or log in to read the full report