Illustration shows the primary subscription offerings in the Dynamics 365 Customer Engagement offering.

Customer Engagement packaging is complex, available via à la carte packaging with additional capacity and add-on services.

Dynamics 365 Customer Engagement is introducing new automated licensing enforcement features for Team Member users.

Kit brings together resources to help evaluate the latest changes and planned roadmap for Dynamics 365 features and packaging.

Illustration explains the Dynamics 365 on-premises CAL (client access license) rights, and on-premises server installation rights, included with Dynamics 365 Services subscriptions.

An online service that allows Microsoft HoloLens users to view and interact with instructional information (displayed on the HoloLens screen) for training and maintenance purposes; licensed via standalone User SLs or Device SLs.

A standalone online service that improves sales and customer service efforts by allowing organizations to gather customer data from multiple sources to build customer profiles; can be used to augment Dynamics 365 Customer Engagement and other applications; licensed via capacity charges.

A standalone online service that allows Microsoft HoloLens users to share their onsite view of support issues with home-office specialists; can be used to augment Dynamics 365 Customer Engagement’s Field Service application or other applications; licensed via standalone User SLs or Device SLs.

An online service for marketing-automation that augments Dynamics 365 Sales and other Dynamics 365 applications; licensed by application instance and number of marketing contacts.

An online service licensed per user for field service teams that provides project scheduling and resource management capabilities; being phased out between Oct. 2020 and Oct. 2024 in favor of Dynamics 365 Project Operations.