Updated: July 11, 2020 (July 22, 2002)
Charts & IllustrationsMSCRM Price and Feature Matrix
Microsofts customer relationship management (CRM) server, expected to ship in the fourth quarter of 2002, will be available in three different versionsSales, Services, and a combined Suite. Each of these versions will be available in two different editions, Standard and Professional.
| Sales | Services | Suite | |
| Standard Edition Features | -Lead management
-Account management -Correspondence/mail merge -Calendar -Pre-built reports -Customization tools |
-Case management
-Service requests and e-mail auto response -Knowledge Base management -Notifications -Calendar -Prebuilt reports -Customization tools |
Combines all features listed in this row. |
| Price | US$995 +
US$395/named user* |
US$995 +
US$395/named user* |
US$1,990 +
US$795/named user* |
| Sales | Services | Suite | |
| Professional Edition Features | All features listed above, plus:
-Workflow tracking -Sales process management -Quote/order/invoices -Quota management |
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