Requirements, Pricing, and Licensing

Dynamics CRM 4.0 requires recent versions of Windows Server, SQL Server, and Office for functionality. Licensing requirements are largely unchanged, but some discounted versions for small organizations have been dropped, and prices have fallen for service providers.

Available Languages and Supported Platforms

CRM 4.0 shipped in Dec. 2007. As of Mar. 2008, base language editions and multilanguage user interface packs are available in 25 languages including Dutch, English, French, German, Japanese, and Spanish.

The product requires Windows Server 2008 or Windows Server 2003 SP2 (Standard, Enterprise, or Web Editions, or Windows Small Business Server 2003) and SQL Server 2005. Microsoft has said that CRM 4.0 will also run on Windows Essential Business Server, a new integrated multiserver bundle for midsize businesses, following that product’s release in the second half of 2008. Web clients must run Internet Explorer (IE) 6 with SP1 or IE 7; Microsoft does not support browsers other than IE for use with CRM 4.0. Users of the Outlook client must run Outlook 2003 SP3 or Outlook 2007 SP1 on Vista, Windows XP Professional SP2, XP Tablet PC Edition SP2, or XP Professional x64 Edition.