Customer Engagement Packaging, Oct. 2020

Dynamics 365 Customer Engagement is licensed by a mix of user, device, and capacity subscription licenses for individual applications, application-specific add-ons, and stand-alone services. The accompanying diagram details the primary subscription offerings in the Dynamics 365 Customer Engagement product family and outlines the levels of technical features and capabilities licensed via various User Subscription Licenses (SLs), Device SLs, and capacity-based subscriptions.

Core Business Applications

The core Customer Engagement business applications are listed along the left of the illustration.

Use of basic features across many applications. Team Member (top left), available only as a User SL, provides full read access across all Dynamics 365 online applications (including Dynamics 365 Operations applications) and some write access for select light-use tasks. Team Member User SLs also provide Human Resources Self-Service rights.

Subscriptions that license access to an individual application are shown on the left. Most subscriptions license access to all the core application’s features, except for those labeled as “Professional,” which license a subset of features. Each is available as a User SL and in some cases a Device SL as well. All application subscriptions also provide Team Member–level access to the other Dynamics 365 core applications. Note that there are some technical limitations on a customer’s ability to mix Enterprise and Professional subscription levels within a single Dynamics 365 installation. Other offerings not shown here, such as Sales Premium and Sales Enterprise Solution, bundle individual SLs at a discounted price.