Updated: July 15, 2020 (March 30, 2018)

  Charts & Illustrations

Comparison of Azure Paid Support Plans

by
Joshua Trupin

Joshua Trupin is a former Directions on Microsoft Analyst that wrote about Office 365 and Microsoft Services. Before joining Directions... more

Microsoft offers four levels of paid Azure support in addition to the free account management services offered to all Azure customers. The table shows a comparison of free plans with the four levels of paid Azure support, based on the features and cost of each plan.



  Free Developer Standard Professional Direct Premier/Unified
Billing and subscription management Y Y Y Y Y
Community forums Y Y Y Y Y
Service dashboard Y Y Y Y Y
Unlimited 24×7 technical support N

Y Y Y Y
Case management by a Technical Account Manager (TAM) N N N Y Y
Initial response goal n/a <8 hours <2 hours <1 hour <15 minutes (with add-on)
Web incident submission N Y Y Y Y
Phone support N N Limited Y Y
Maximum

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