Updated: July 21, 2024 (July 21, 2024)

Remote Help for Intune Requires Intune Add-On Licenses

Wes Miller analyzes and writes about Microsoft’s security, identity management, and systems management technologies. Before joining Directions on Microsoft, Wes... more

Intune Remote Help allows admins to connect to a remote user’s device from Intune to help them troubleshoot, even if the device is not yet managed.
The capability helps organizations assist users working from home or other remote locations without requiring third-party add-ons for Windows, Android, or macOS.
The Intune Suite or a stand-alone add-on is required to license each user for Remote Help.

Intune Remote Help is an add-on feature for Intune which allows an administrator to connect to a user’s remote Windows, macOS, or Android device even if it is not yet managed by Intune or Configuration Manager (CM). Unlike earlier CM features that offered similar capabilities, Remote Help can work over the Internet, and unlike previous remote help options for Intune, Remote Help eliminates the need for third-party software. Remote Help became generally available in Apr. 2022, but it is not included in Intune Plan 1, the base tier of Intune included with all Microsoft 365 suites, only in the Intune Suite or a stand-alone Remote Help license for each user.

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