Upgraded Support for Dynamics

Premier support is now available to customers of Microsoft’s Dynamics line of business applications, which could appeal to large organizations with broad deployments of Microsoft technology by eliminating the need for separate support contracts and speeding problem resolution. In addition, Kirill Tatarinov, the new head of the Microsoft Business Solutions (MBS) division, announced that the Dynamics product line will follow the same life cycle as Microsoft’s enterprise products, including the Extended support phase, which allows customers to obtain hotfixes and patches for up to 10 years on a for-fee basis. However, the presentation was light on details about MBS’s long-term roadmap.

Premier Support for Dynamics

Customers can purchase Premier support for the Dynamics CRM customer relationship management (CRM) application and the AX, GP, NAV, and SL enterprise resource planning (ERP) products. Premier is Microsoft’s high-end support program for medium and large customers, and includes the following basic components: