Report by: Wes Miller

Posted: April 22, 2013

Back to Report: Windows XP to Exit Extended Support

During Mainstream support, users receive limited no-charge support, but design change requests may be considered. Once a product transitions from Mainstream to Extended support, the support is limited to self-service and paid options. When products exit Extended support, paid custom support contracts (if offered) are the only option, and updates to the product, including security updates, should not be expected outside of the terms defined within paid custom support contracts.

Support Options Mainstream Support Extended Support
Ability to purchase a paid support agreement Yes Yes
Security update support Yes Yes
Nonsecurity hotfix support Yes Yes*
No-charge incident support Yes No
Warranty claims Yes No
Design changes and feature requests Yes No
Self-service support (Microsoft Knowledge Base and Microsoft Help & Support site) Yes Yes

*If extended hotfix agreement is purchased within 90 days of the ending of Mainstream support.

Report by: Wes Miller

Posted: April 22, 2013

Back to Report: Windows XP to Exit Extended Support