Dynamics 365 2021 Wave 2: Productivity and Analytics

• Dynamics 365 Wave 2 focuses on productivity, analytics, and AI features to help users be more efficient.
• Increasing use of Teams and Power Platform features could aid in collaboration and workflow but may require additional licenses.
• Applications changes consist of mostly incremental improvements, with a few new added-value features and services.
• The lengthy Release Plan and extensive Change History log emphasize the difficulty organizations face when planning Dynamics 365 rollouts.

 

Dynamics 365 2021 Wave 2 begins a six-month period during which new features will arrive. For Dynamics 365 Customer Engagement, new features will be rolled out as often as every week, while Dynamics 365 Finance and Operations updates are deployed on a scheduled basis. The features and changes discussed in this report are generally available or are expected to be released prior to the next Major update in Apr. 2022. (For an overview of Dynamics 365 Customer Engagement, see the sidebar “Dynamics 365 Customer Engagement Overview” on page 10 of the July 2021 Update; for Finance and Operations, see the sidebar “Dynamics 365 Operations Components,” on page 16 of the July 2021 Update.) For an overall timeline of Dynamics 365 releases, see the illustration “Dynamics 365 Online Enterprise Services Timeline.”