Updated: August 4, 2020 (April 13, 2009)

New APIs Enhance Communications Server

As managing vice president, Rob Helm covers Microsoft collaboration and content management. His 25-plus years of experience analyzing Microsoft’s technology... more

The Unified Communications Managed API (UCMA) 2.0 brings the presence, instant messaging (IM), and voice features of Communications Server to other server applications. Developers can use UCMA 2.0 to create applications to manage communication (for example, in call centers), enforce policy (such as “ethical wall” or retention rules), or add new features such as call recording to Communications Server. UCMA 2.0 fills an important gap in Microsoft’s still-developing unified communications development platform, but the API is relatively new, and developers will have to watch for subsequent changes to UCMA and Communications Server.

Communications in Applications

Released with Communications Server 2007 R2 in Feb, 2009, UCMA 2.0 lets developers create server applications that exploit Communications Server for presence, IM, and voice functions, such as the following:

Automated call distributors that route incoming calls using custom policy; for example, a helpdesk application that routes

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