Updated: July 13, 2020 (April 19, 2004)
Analyst ReportSpeech Server for Voice Applications
Windows Speech Server, a server product for creating interactive voice response (IVR) applications, is now available. IVR applications typically enable users to input information by speaking or pressing numbers on the telephone keypad and to get information through a combination of prerecorded prompts and computer-generated speech. These applications are particularly valuable for automating call centers, but could also prove valuable for line-of-business applications that service mobile users. Microsoft and its partners hope it can leverage its strengths in developer tools to make Windows the preferred platform for building IVR applications.
Platform for Voice Applications
Formally known as Microsoft Speech Server 2004, Speech Server delivers two primary components for developing IVR applications:
- Speech Engine Services (SES), which performs all text-to-speech and speech recognition functions
- Telephony Application Services (TAS), which receives telephone calls and enables SES to communicate
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