Updated: July 9, 2020 (October 31, 2011)

CRM and ERP Overview

As managing vice president, Rob Helm covers Microsoft collaboration and content management. His 25-plus years of experience analyzing Microsoft’s technology... more

New versions of Dynamics CRM and Dynamics AX have shipped or are planned in 2011.

Dynamics CRM 2011, now generally available, includes improvements to the product’s user interface, core customer management, and development platform and will offer simpler integration with other applications. The Dynamics CRM Online Microsoft-hosted service is based on Dynamics CRM 2011 and delivers very similar features. Microsoft plans to update the software and online service in sync with one another every six months, alternating between minor updates and major ones. The company also plans to release Dynamics CRM add-ons through the Dynamics Marketplace online store.

Dynamics AX 2012 (formerly called AX 6 or AX 2011) shipped Aug. 1, 2011. The Dynamics AX 2012 platform simplifies deployment of customizations and will fit better into other systems built on Microsoft technology. The version’s updated business process components make the product more viable for large, global businesses and better address organizations in the public sector and other industries. Because it delivers major architectural changes, upgrades will require more planning than in past versions.

Atlas Members have full access

Get access to this and thousands of other unbiased analyses, roadmaps, decision kits, infographics, reference guides, and more, all included with membership. Comprehensive access to the most in-depth and unbiased expertise for Microsoft enterprise decision-making is waiting.

Membership Options

Already have an account? Login Now