CRM and ERP Overview

New versions of Dynamics CRM and Dynamics AX have shipped or are planned in 2011.

Dynamics CRM 2011, now generally available, includes improvements to the product’s user interface, core customer management, and development platform and will offer simpler integration with other applications. The Dynamics CRM Online Microsoft-hosted service is based on Dynamics CRM 2011 and delivers very similar features. Microsoft plans to update the software and online service in sync with one another every six months, alternating between minor updates and major ones. The company also plans to release Dynamics CRM add-ons through the Dynamics Marketplace online store.

Dynamics AX 2012 (formerly called AX 6 or AX 2011) shipped Aug. 1, 2011. New capabilities include support for several vertical industries; improved financials; enhancements to business processes, including human resources, expense reporting, and supplier management; and major updates to user and developer interfaces. Dynamics AX 2012 adopts SQL Server Reporting Services as the primary reporting platform, delivers further RoleTailored interface improvements, and simplifies setup and other initial implementation processes.