CRM Eliminates Small Business Edition

As was true of CRM 3.0, on-premise use of CRM 4.0 generally requires both clients and servers to be licensed.

This chart compares prices for CRM 3.0 and 4.0. The prices shown for CRM 3.0 for between one and 75 users assume CRM 3.0 Small Business Edition, which listed for US$599 per server and US$499 per client license. CRM 3.0 customers with more than 75 users had to license CRM 3.0 Professional Edition, which listed for US$1,999 per server and US$999 per client license. Costs do not include licenses for other software required to run CRM, such as Windows Server and SQL Server.

CRM 4.0 eliminates Small Business Edition in favor of the new CRM 4.0 Workgroup Server, which lists for US$2,499 and supports five users. No Client Access Licenses (CALs) are required; up to five users are covered in the server price. Beyond five users, customers must step up to CRM 4.0 Professional Server, which is priced the same as its predecessor and requires CALs.

Elimination of CRM 3.0’s entry-level Small Business Edition means that new customers with between six and 75 users have no choice but to license CRM 4.0 Professional Server or Enterprise Server, which are considerably more expensive.