An online service for field service work order management, including scheduling, dispatching, and routing of personnel, as well as spare parts inventory management. One of several Dynamics 365 Customer Engagement-labeled offerings, it is licensed primarily on a Per User basis.
An online service for helpdesks and call centers to route, record, and track customer service requests, populate self-service knowledge bases, and evaluate performance and productivity. One of several Dynamics 365 Customer Engagement-labeled offerings, it is licensed primarily on a Per User basis.
An online service that provides lead and opportunity management; product, price list, and order management; and group sales management. One of several Dynamics 365 Customer Engagement-labeled offerings, it is licensed primarily on a Per User basis.
Illustration outlines the main Dynamics 365 Services-branded subscription offerings, the technical capabilities they cover, and whether they are primarily licensed on a user, client device, or capacity basis.
Label given to the family of online services that provide customer relationship management (CRM), enterprise resource planning (ERP), and related functionality; licensed primarily via application-specific User SLs (Subscription Licenses) and capacity-based licenses.
Illustration shows Dynamics 365 Customer Engagement packaging, introduced in Oct. 2019.
Dynamics 365 Customer Engagement packaging changes in Oct. 2019 have removed plans and some benefits; cost increases vary by customer.
Dynamics 365 Sales Insights is a Dynamics 365 add-on application that provides sales analysis metrics and recommendations for sales staff and managers.
Dynamics 365 Online will replace bundled packaging with à la carte licensing. Details are incomplete, but for most customers costs will increase.
Dynamics 365 Online has extended the free use of InsideView Insights for some existing customers until the end of their contract, but opt-in steps are required.
