CRM 4.0 Updates Licensing, Pricing

Prices for Dynamics CRM 4.0, the latest version of Microsoft’s customer relationship management (CRM) application are largely unchanged for organizations that support more than 75 CRM users. Furthermore, customers of Dynamics CRM 3.0 Professional Edition, the high-end edition of the product’s last version, can upgrade to the new CRM 4.0 Enterprise Edition without incurring incremental licensing fees, although maintenance costs will rise. However, Microsoft has eliminated CRM Small Business Edition, a low-cost, single-server CRM edition for customers with fewer than 75 users. Consequently, most new customers with fewer than 75 users will purchase CRM 4.0 Professional, which is more expensive.

This article covers licensing and pricing only for organizations buying Dynamics CRM for an on-premise deployment. Licensing and pricing for hosting partners and pricing for Microsoft’s planned CRM Live service are described in “CRM Prices Drop for Hosters“.

Dynamics CRM Overview

Dynamics CRM is a server application that helps front-office workers track customer interactions and plan sales and marketing campaigns using Outlook or a Web browser as the client. The product also includes tools that allow administrators, developers, and other workers to customize and extend Dynamics CRM, create custom solutions, and integrate the product with other applications, such as enterprise resource planning (ERP) systems.