Dynamics 365 Customer Engagement Focuses on Context

• Dynamics 365 Customer Engagement 2022 Wave 1 focuses on improving user productivity by providing users with additional relevant, contextual information when they need it.
• Dynamics 365 continues to extend its integration with Teams and the Power Platform, which adds capability but may require additional licenses.

 

Dynamics 365 Customer Engagement 2022 Wave 1, starting in Apr. 2022, begins a six-month period during which new features will arrive. For Dynamics 365 Customer Engagement applications such as Sales and Service, new features will be rolled out as often as every week, where Dynamics 365 Finance and Operations updates are deployed on a scheduled basis. The features and changes discussed here are expected to be generally available prior to the next Major update in Nov. 2022. (For an overview of Dynamics 365 Customer Engagement applications, see the sidebar “Dynamics 365 Customer Engagement Overview” on page 10 of the July 2021 Update; for Finance and Operations, see the sidebar “Dynamics 365 Operations Components” on page 16 of the July 2021 Update.)