Dynamics 365 Online Roadmap Clarified

• Starting in Oct. 2018, Dynamics 365 online services will roll out new versions twice a year.
• Planned changes to the servicing policy will require customers to accept two upgrades per year, beginning in early 2019, which could cut into resources customers have for their own customization work.
• Microsoft Dynamics 365 development will focus on customization features, further Office 365 integration, and advanced analytics.
• Customers will need to engage partners to implement some features, as Microsoft scales back its own plans.

The Dynamics 365 development team released details about new features and capabilities planned for 2018 and beyond.

Dynamics 365 Overview

Dynamics 365 is a family of online services and on-premises products that provide customer relationship management (CRM), enterprise resource planning (ERP), and retail functionality, targeted for midsize and large organizations. The online services include the following:

Dynamics 365 for Customer Engagement is successor to Dynamics CRM Online and currently contains components for sales, customer service, field service, project service, and marketing.