Updated: July 9, 2020 (April 4, 2011)
Analyst ReportDynamics CRM 2011 Improves Interface, Analysis
Dynamics CRM 2011 is now live in the Microsoft-hosted Dynamics CRM Online service, and the software is available for on-premises and partner-hosted deployments. The Dynamics CRM service and software manage sales, marketing, and customer service and provide a platform for custom business applications. Dynamics CRM 2011 preserves the product’s scope and overall architecture but enhances its user interface, reporting, and collaboration to make the product more useful for executives and to lower resistance for day-to-day users. Organizations will still have to promote CRM use and moving to Dynamics CRM 2011 might require infrastructure upgrades.
This article outlines the most prominent new capabilities and changes in Dynamics CRM 2011 for end users and their organizations. Dynamics CRM 2011 also delivers important updates for customization and licensing that are not discussed here.
Latest Platform for Sales, Marketing, Service, and Custom Processes
Dynamics CRM supports three main front-office tasks:
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