Updated: August 2, 2020 (March 23, 2009)

Dynamics CRM Service, Software Updates Planned

As managing vice president, Rob Helm covers Microsoft collaboration and content management. His 25-plus years of experience analyzing Microsoft’s technology... more

An update to the Dynamics CRM Online service marks the start of a series of improvements planned through 2010. The Dynamics CRM customer relationship management (CRM) application and online service help workers manage marketing, sales, and customer service processes and provide a platform for other business processes, such as logistics or recruiting. Recent improvements to the Microsoft-hosted Dynamics CRM Online service will help integrate the service with on-premises applications and other systems, and the service will also debut improvements planned for the next major release of the on-premise application.

Dynamics CRM Growing Quickly

Dynamics CRM is available both for installation on customer systems and as a Microsoft-hosted online service. Both the on-premise software and the service support three main front-office tasks:

Customer service, including tracking service cases, managing a support knowledge base, and scheduling and dispatching service calls
Marketing, including

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