Forms Pro Upgrades Surveys

• Forms Pro is a new tier of the Forms survey hosted service.
• The service could be useful for customer feedback forms and other kinds of business surveys.
• It will replace the Dynamics 365 Voice of the Customer feature, which will shut down in July 2020.
• Forms Pro licensing rules could lead to unexpected costs.

Forms Pro is a new paid tier of Microsoft Forms, an Office 365 service for conducting Web-based surveys, quizzes, and polls, similar to third-party services, like SurveyMonkey.

What Is Forms?

The existing Forms service tier offers surveys with several question formats, including free text, multiple choice, numeric ratings, and Net Promoter Score (“how likely are you to recommend …?”). The attraction of Forms is that business users can very quickly distribute and collect simple customer feedback forms or other kinds of surveys.

Designers can control flow of questions to some extent, but Forms offers a limited range of input types and very simple logic. Forms is not a replacement for general-purpose forms design tools, like the now-discontinued InfoPath or the PowerApps forms design tools.