Updated: July 23, 2020 (August 8, 2018)

  Analyst Report

Kaizala Chat for Mobile Users

My Atlas / Analyst Reports

634 wordsTime to read: 4 min
Rob Helm by
Rob Helm

As managing vice president, Rob Helm covers Microsoft collaboration and content management. His 25-plus years of experience analyzing Microsoft’s technology... more

  • The Microsoft Kaizala mobile application and service offer persistent chat and other business collaboration for mobile phone users.
  • Organizations can use Kaizala to work with employees, partners, and customers in countries where many do not have PCs.
  • Organizations that do not want to evaluate Kaizala should still take control of their domains in the service.

Kaizala is a mobile application and Microsoft-hosted service offered in emerging markets that provide persistent chat and an extensible platform for other business collaboration functions, such as task management. Kaizala resembles the Microsoft Teams chat service but also business-oriented mobile chat applications originally developed for China, such as DingTalk (from Alibaba) and WeChat Enterprise (from Tencent).

Phone-Oriented Chat and Collaboration for Companies

Kaizala first launched in India and has since expanded to countries outside of North America and Europe, such as Brazil and Indonesia. Target countries have relatively small numbers of PC users but large populations of Internet-connected mobile phones. Kaizala is focused on these mobile-only users.

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