Updated: July 12, 2020 (September 29, 2003)

  Analyst Report

MSN Chat Closed

My Atlas / Analyst Reports

368 wordsTime to read: 2 min
Rob Helm by
Rob Helm

As managing vice president, Rob Helm covers Microsoft collaboration and content management. His 25-plus years of experience analyzing Microsoft’s technology... more

MSN Chat will shut down in most countries and become a subscription service in the United States. Closing chat, which enables users to hold real-time text conversations in virtual “rooms,” will help MSN boost its subscription services as the unit continues to drive toward profitability.

MSN Chat currently hosts hundreds of rooms on topics such as computing, entertainment, and specific cities. Chat users can also create their own temporary rooms for personal topics. MSN Chat differs from the .NET Messenger public instant messaging (IM) service, which enables real-time exchanges of text messages like chat does, but which does not have “rooms” in which any user can join.

The service will end Oct. 14, 2003, in most countries. In the United States, Canada, and Japan, the service will remain available to subscribers; U.S. subscribers will be able to purchase MSN Chat access along with Extra Storage (which offers storage space for Hotmail inboxes, among other things) for US$19.95 per year. Chat will also be available to subscribers of other MSN services, such as MSN 8. Brazil, Canada, Japan and New Zealand will also continue to offer some free “moderated” chat rooms (in which all comments sent to the chat room must be first approved by a designated user). In other countries, Microsoft recommends that chat users employ .NET Messenger with the latest MSN Messenger client, which enables IM sessions among up to 15 users per window.

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