Power Virtual Agents Are Now Copilots And Get Generative AI

• Copilots are natural language assistants built using low-code practices that help organizational users find and update internal data and run custom processes through a chat UI.
• Generative AI support is added to copilots, reducing the effort to build them and significantly improving the responses they produce.
• Organizations should monitor the copilots users publish for security, support, and cost implications.

Power Virtual Agents (natural language assistants sometimes called chatbots) are rebranded to copilots, using lowercase to distinguish them from the line of Copilots built by Microsoft. Copilots help users retrieve and update information and run processes, reducing training and difficulty that would otherwise be required to perform manual processes or use custom applications. For example, a copilot could simplify looking up sales data in an organizational database or create a new issue in Atlassian Jira. These copilots are built using a hosted low-code development environment and run on a platform that is a part of Microsoft 365.