Premier Online Offers Greater Customization

Premier Online, a support portal for Microsoft customers who have Premier Support agreements, can now be customized to give corporate IT professionals quick access to support issues related to the products they actually use. The site will also offer better collaboration between customers and Microsoft technical account managers (TAMs) and will incorporate relevant information from not only the Microsoft technical support Knowledge Base (KB), but from TechNet and the Microsoft Developer Network (MSDN) as well.

Feature Overview

Key additions to Premier Online include the following:

• Access to the full partner KB, a superset of the KB articles available to the general public that includes articles restricted to high-level partners or that have not yet been released for public use
• A filtering mechanism that limits searches, bulletins, and alerts to those relevant to the products actually used in the customer’s enterprise; the filter can be further refined by each user to include only