Dynamics 365 Customer Service Roadmap

Dynamics 365 Customer Service is an online service, part of the Dynamics 365 CRM applications group, that provides capabilities for help desks and call centers to route customer service queries, record interactions and track cases through resolution, populate self-service knowledge bases, and evaluate and manage performance and productivity.

Product: Dynamics 365 Customer Service

Licensing: Dynamics 365 Customer Service

Timeline: Dynamics 365 CRM Timeline

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