March 24, 2025
RoadmapBusiness Applications Roadmap
The Business Applications Roadmap describes Microsoft products (on-premises software and cloud services) that provide traditional business functionality like collaboration, email, project management, customer relationship management (CRM), and enterprise resource planning (ERP), among others.
The Business Applications Roadmap summarizes each product and discusses its near-term and long-term roadmap, providing guidance on important changes and plans in the following chapters.
Collaboration Services Roadmap provides a general discussion on Microsoft’s overall collaboration strategy and roadmap.
Server Application Version Support provides a matrix showing application compatibility with underlying Windows Server and SQL Server versions in Mainstream and Extended support periods.
The Exchange and Outlook chapter discusses software and services that provide e-mail and personal information management functions, including calendar, contact, and task management. Products in this chapter include the following:
The SharePoint, OneDrive, and Related Technology chapter primarily discusses SharePoint, an application platform and a suite of applications and components used for team collaboration, content management, portal hosting, enterprise search, and business intelligence.
The products in this chapter include the following:
The Teams chapter primarily discusses the functional areas of Microsoft teams, which offers group-based collaboration spaces with persistent chat, voice and video meetings, webinar and video broadcast capabilities, and optional Teams Phone services to replace or augment traditional on-premises phone systems.
The products in this chapter include the following:
- Teams Core Capabilities
- Teams Meetings and Events
- Teams Phone
- Teams Premium
- Skype for Business Server
The service leverages integration with other Microsoft services like SharePoint Online, Stream, and Exchange Online for many of its capabilities. In addition, Teams apps extend the functionality of Teams with information and content from Microsoft and third-party services, and Microsoft promotes low-code development and automation in Teams using Power Apps and Power Automate.
The Directions Kit for Microsoft Teams contains a curated list of Directions reports covering the service.
The Project and Portfolio Management chapter discusses services and on-premises software that provide various levels of project management capabilities, ranging from general task management tracking solutions to high-end project scheduling and activity management to overall portfolio management found in Program Management Offices (PMO).
The products in this chapter include the following:
Project for the Web Roadmap
Project for the Web, which was planned to eventually replace the Project Online service, has instead become the premium tier of a “new Planner” cloud service and is no longer offered as a standalone service. Users of the former Project for the Web service should not be concerned about migration. The new Planner is a new client for Project for the Web data and projects. Existing project data in Project for the Web is unchanged and remains in the same Dataverse storage. Current subscription requirements and costs for Project for the Web capabilities will also stay the same in Planner.
The Viva chapter covers Viva is a set of solutions to improve employee productivity and development that fall under Microsoft’s employee experience platform (EXP).
The overall roadmap is discussed in:
The products in this chapter include the following:
- Viva Connections
- Viva Engage
- Viva Amplify
- Viva Learning
- Viva Insights
- Viva Pulse
- Viva Glint
- Viva Goals (retiring in Dec. 2025)
- Viva Topics (retired in Feb. 2025).
The Dynamics 365 CRM chapter covers products for sales and customer relationship management (CRM) online applications.
The overall roadmap is discussed in:
The products in this chapter include the following:
- Dynamics 365 Sales
- Dynamics 365 Customer Service
- Dynamics 365 Field Service
- Dynamics 365 Customer Insights
- Dynamics 365 Contact Center
- Dynamics 365 Server (on-premises)
The Directions Kit for Dynamics 365 contains a curated list of Directions reports covering the service.
The Dynamics 365 Finance and Operations chapter discusses the collection of enterprise resource planning (ERP), retail and eCommerce management, and human resources (HR) applications.
The overall roadmap is discussed in:
The products in this chapter include the following:
- Dynamics 365 Finance
- Dynamics 365 Supply Chain Management
- Dynamics 365 Commerce
- Dynamics 365 Project Operations
- Dynamics 365 Human Resources
- Dynamics 365 Operations Server (on-premises)
The Directions Kit for Dynamics 365 contains a curated list of Directions reports covering the service.
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