Updated: July 15, 2020 (September 5, 2016)
Charts & IllustrationsComparison of Azure Paid Support Plans
Microsoft offers four levels of paid Azure support in addition to the free account management services offered to all Azure customers. The chart shows a comparison of free plans with the four levels of paid Azure support, based on the features and cost of each plan.
| Free | Developer | Standard | Professional Direct | Premier | |
| Billing and subscription management | Y | Y | Y | Y | Y |
| Community forums | Y | Y | Y | Y | Y |
| Service dashboard | Y | Y | Y | Y | Y |
| Unlimited 24×7 technical support | N | Y | Y | Y | Y |
| Case management by a Technical Account Manager (TAM) | N | N | N | Y | Y |
| Initial response goal | n/a | <8 hours | <2 hours | <1 hour | <15 minutes (with add-on) |
| Web incident submission | N | Y | Y | Y | Y |
| Phone support | N | N | Limited | Y | Y |
| Maximum case severity |
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