Updated: July 14, 2020 (February 16, 2004)
SidebarOther MBS Products
Microsoft has rounded out its business management software line through a combination of in-house development and acquisitions.
Microsoft Customer Relationship Management (MSCRM). MSCRM, developed by the Microsoft Business Solutions (MBS) group, helps small and mid-size businesses manage customer relationships. Sales and customer service personnel can record, track, and update customer interactions, such as sales leads or inquiries about service requests, using Outlook or a Web browser as the client. The product was first released in Mar. 2003 and so far has been marketed exclusively in North America. About 1,000 customers have bought it.
Microsoft Business Portal (MBP). Introduced in Apr. 2003, MBP provides employees with browser-based access to Great Plains and Solomon data and applications. MBP uses modular components called Web Parts to format and display information tailored to particular individuals and roles, allowing a manager to view only the sales reports relevant to his region, for example.
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